Frequently Asked Questions

What is your cancelation policy?

Cancellations pertaining to all non-holiday pet sit visits and boarding: drop ins, 2 hour extended evening, and overnight visits require a 50% deposit to reserve at least fourteen (14) days before the first scheduled visit. Any cancellations made must be submitted at least seven (7) days prior to the first visit to avoid being charged. If a cancellation request is received in less than 7 days, GVPS reserves the right to charge 50% of the full balance of the booked trip. Less than forty-eight (48) hours, the Client's account will be charged the full rate. There will be no credits or refunds. Meeting the requirement to avoid forfeiting a paid deposit: a credit may be designated to future visits for up to 90 days of the first date of original pet sit visit request. Only exceptions to waiving fees: an act of God, inclement weather, hazardous driving conditions, flight cancellations (proof of airline receipt will be required), tornadic activity, fire devastation, or immediate family and pet emergency/death. 

 Holiday and Boarding Reservations and Cancellations: GVPS requires minimally a 50% non-refundable deposit for all listed days within this clause. There will be no credits or refunds for cancellations, early returns, or reservation changes. No exceptions. Reservations are made on a first come, first serve basis. If the Client reserves, then cancels at a later date, Client understands that other Clients are being turned away due to those reservations blocking out availability and will be charged accordingly. Due to the high demand for pet care services during this period, GVPS will apply increased holiday rates during (regular) national bank, Federal Reserve and religious holidays and will be notified upon receipt of quoted invoice. The following applies to all drop in pet sit visits, dog walks, 2 hour extended evening overnight visits and any and all boarding: 

Regular Holidays: Martin Luther King Jr. Weekend

President's Day Weekend

Passover (sundown/sundown) 

Good Friday/Easter Weekend 

Memorial Day Weekend 

Independence Day (may include surrounding days) 

Labor Day Weekend 

Yom Kippur (sundown/sundown) 

Columbus Day Weekend 

Veteran's Day (may include weekend). 

**Premium Holiday season: 

Granville schools spring break week (dates change yearly non-refundable deposit due no later than 20 days before the Friday before spring break 

Thanksgiving (Weds through Sun): non-refundable deposit due no later than 11/01.

Christmas & New Year's Day (12/18 - 1/01): non-refundable deposit due no later than 12/01. *Requests made after their respective due dates and there is availability, the non-refundable deposit automatically increases to 75% of the total invoice and balance is due on the first date of services.